General Help & Support

Help Articles

Please search your question here before contacting our support. Many of the topics are already covered in this knowledgebase, and new articles are added often.

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MySQL & Database
Accessing your Application MySQL Database
Can't connect to MySql on localhost?
Enabling InnoDB with a MySQL table
Manually configuring your application to access the MySQL database
MySQL Basics with a WE Application
MySQL max_allowed_packet error
MySQL Remote Access (using SSH tunnel)
Using Navicat to access remote database on your desktop
Hosting Help
Adding an SSL certificate to your VPS
Are we allowed to override robots.txt on a dev environment?
Are WebEnabled Environment Permissions too relaxed since I can browse a large portion of the directory structure?
Do you allow cron jobs?
Does WebEnabled support SSL certificates?
Dos and Don'ts of Demo Applications
How to restart apache
Installing Memcache on your VPS
Setting and configuring Cron jobs
WebEnabled File Permissions Overview
WebEnabled VPS - Frequently Asked Questions
Dashboard Tutorials
Advanced Options when creating a new application
App Deployment: My hosting provider is not listed
Basecamp Integration
Creating and Uploading your SSH Public Key
DNS Record Setup
Domain Management
Password Protecting Your Application Web Access (HTACCESS Lock)
Wildcard Domains
Security, Reliability & Backups
Backups, redundancy and restores
Is my data safe and secure?
Status updates when things go wrong
Account & Billing
Can I pay for the entire year?
How can I change my account WebEnabled web address?
How do I cancel a plan under my account?
How do I change my payment information?
How to find your Affiliate ID?
What forms of payment are accepted?
Where can I find an invoice?
Why do I have to renew my applications every 30-days under the Trial Plan?
Getting Started
Creating your account
Delete a site
FTP not working?
Setting up Git
Site Terms & References
Submit an App to our library
Editor Setup and Help
Compress files & folders using eXtplorer
Configuring Aptana to Access your Application
Configuring Coda to Access your Application
Configuring Dreamweaver to Access your Application
Configuring Netbeans to Access your Application
Update CMS code with eXtplorer
Using Beyond Compare to access server files
Using eXtplorer: file-management web-interface
Using FileZilla
Using Tunnelier: advanced all-in-one SSH client (Windows)
Using WinSCP / SFTP to access server files
Using PHP
Custom PHP settings file
Enabling IonCube Loader
Enabling ZendOptimization, APC or eAccelerator
How do I enable error messages so they display in the browser?
Pear/PECL Usage
PHP Warning: get_headers() [<a href='function.get-headers'>function.get-headers</a>]: This function may only be used against URLs.
switching to php 5.3
Drupal Help
Deploying your Pressflow application to a Pantheon AMI
Does WebEnabled support Drush with Drupal?
Upload Drupal modules or themes with eXtplorer
Utilizing different drush versions
Why can't I delete the sites folder and settings.php file in my Drupal install?
Terms of Service Questions
Do you allow IRC Bots and other processes to be run on WebEnabled?
WebEnabled hosting Terms of Service clause explained for developers selling applications
Sandbox Help
Generating CSR
Getting Started with Developer Sandbox (beta)
Server Link Help
Setting Up a Server Link
Setting Up Dynamic DNS with Your Home Server Link
Version Control
Subversion Access
SVN password storage warning
svn: Commit failed (details follow): svn: Can't find a temporary directory: Internal error
Troubleshooting Git

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WebEnabled Team

We are here to help you!

Salim Lakhani Salim Lakhani


David Bookout David Bookout

Strategic Advisor

Marc Caballero Marc Caballero

Drupal Specialist

Jeff Decker Jeff Decker

Founding Engineer

Dave Ferrise Dave Ferrise

QA Lead

Dmitry D. Khlebnikov (better known as (GalaxyMaster)) Dmitry D. Khlebnikov
(better known as (GalaxyMaster))

Senior Systems Administrator

Anatoly Pugachev Anatoly Pugachev

System Administrator & Support engineer

Grigoriy Strokin Grigoriy Strokin

Systems Administrator & Developer