Help & Support

Contact Us

Email Us

Email support is available Mon-Fri, 9am-5pm PST.
Click here to email WebEnabled

Chat with us

Our support staff is available for Live Support M-F 6am-6pm PST.

WebEnabled Team

We are here to help you!

Salim Lakhani

Founder

David Bookout

Strategic Advisor

Jason Arnold

Senior Engineer

Jeff Decker

Lead Developer

Dave Ferrise

QA Lead

Dmitry D. Khlebnikov
^{(better known as (GalaxyMaster))}

Senior Systems Administrator

Chris Shattuck

UX Engineer

Grigoriy Strokin

Systems Administrator & Developer

Jon West

Support Staff

Knowledge Base

Getting Started


Creating your account
Creating your first application (vhost + MySQL + PHP + App)

Dashboard Tutorials


Advanced Options when creating a new application
Creating and Uploading your SSH Public Key
DNS Record Setup
Domain Management
Wildcard Domains
Password Protecting Your Application Web Access (HTACCESS Lock)

Editor Setup and Help


Configuring Dreamweaver to Access your Application
Configuring Coda to Access your Application
Configuring Aptana to Access your Application

Hosting Help


Managing Default File Permissions
Do you allow cron jobs?
Dos and Don'ts of Demo Applications
Are WebEnabled Environment Permissions too relaxed since I can browse a large portion of the directory structure?
Does WebEnabled support SSL certificates?

Drupal Help


Deploying your Pressflow application to a Pantheon AMI
Does WebEnabled support Drush with Drupal?
Why can't I delete the sites folder and settings.php file in my Drupal install?

Using PHP


PHP Warning: get_headers() [<a href='function.get-headers'>function.get-headers</a>]: This function may only be used against URLs.
Custom PHP settings file
Pear/PECL Usage
Enabling ZendOptimization, APC or eAccelerator
How do I enable error messages so they display in the browser?

MySQL & Databases


MySQL Basics with a WE Application
MySQL max_allowed_packet error
Accessing your Application MySQL Database
MySQL Remote Access (using SSH tunnel)
Enabling InnoDB with a MySQL table
Manually configuring your application to access the MySQL database

Version Control (SVN)


Subversion Access
SVN password storage warning
svn: Commit failed (details follow): svn: Can't find a temporary directory: Internal error

Account & Billing Help


Can I pay for the entire year?
What forms of payment are accepted?
How can I change my account WebEnabled web address?
Where can I find an invoice?
How do I cancel my account?
Why do I have to renew my applications every 30-days under the Trial Plan?

Security, Reliability & Backups


Backups, redundancy and restores
Status updates when things go wrong
Is my data safe and secure?

Terms of Service Questions


WebEnabled hosting Terms of Service clause explained for developers selling applications
Do you allow IRC Bots and other processes to be run on WebEnabled?